You know exactly how this story ends. By the time your paralegal calls back (3 hours later, because… of course they’re swamped), that prospect has already hired your competitor across town.

There goes another $15,000 case. Poof.

Look, we both know what’s happening here. Your intake system is bleeding money faster than a personal injury client with a sketchy medical lien.

Between the missed calls, the clunky follow-up process, and that “intake form” from 2007 that looks like it was designed in Microsoft Paint – you’re basically running a charity for other law firms.

But here’s what really keeps you up at night: You have no idea how many cases you’re actually losing. It’s like throwing darts in the dark and hoping something sticks.

The REAL Cost of Poor Intake

• That “quick” client callback that turns into phone tag for 3 days
• The potential client who fills out your website form at 8 PM… and gets a response next Tuesday
• The consultation your staff scheduled but forgot to send the Zoom link for
• The lead that your team swears they followed up with (but there’s mysteriously no record anywhere)

Sound familiar? Of course it does. Because every law firm thinks their intake is “fine” until they see the actual data.

Here’s the Truth About Law Firm Intake

When we audit law firms’ intake processes, we typically find they’re losing 40-60% of potential cases before they even get to a consultation. That’s not counting the leads who ghost you after a poor intake experience.

Think about that. If you’re spending $20,000 per month on marketing, you might as well be setting $10,000 on fire.